Shipping policy
Shipping Policy
At Trevalie, we aim to process and deliver every order as smoothly and efficiently as possible. We keep our shipping process clear so you know what to expect from the moment your order is placed.
Order Processing
Orders are generally processed within 12 hours of being placed.
Once your order has been processed, it will be prepared for shipment. Processing time refers to the time required to prepare and handle your order before dispatch.
In the rare event that an item becomes temporarily unavailable from our supplier, fulfillment may take longer than usual. If this occurs, our team will contact you and provide available options, such as an alternative product, store credit, or a full refund.
Shipping & Delivery
Our estimated delivery timeframe is 10–15 business days from the date your order is dispatched.
Delivery times may vary depending on your location, shipping carrier, customs processing, and other factors outside our control. While we work to deliver orders within the estimated timeframe, occasional delays may occur.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, where available.
Please allow up to 24 hours for tracking information to become active after dispatch.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on:
- Your delivery location
- The shipping option available for your order
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Address Accuracy
Please carefully check your shipping information before completing your order.
Trevalie is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, any additional shipping costs required to resend the package will be the customer's responsibility.
Lost or Delayed Shipments
If your order appears to be delayed or lost in transit, please contact our support team at support@trevalie.com. We will do our best to assist you and help track the shipment.
Once an order has been handed over to the shipping carrier, delivery times are subject to the carrier's operations and may be affected by circumstances beyond our control.