Out of Stock Policy
At Trevalie, we carefully manage our collection and work with selected suppliers and partners. Because our inventory can change quickly, there may be rare occasions when an item becomes unavailable between the time an order is placed and when it is prepared for shipment.
If this happens, we will contact you as soon as possible and work with you to find the best solution.
When an Item Becomes Unavailable
If an item you ordered is no longer available, our team will contact you within 24 hours of confirming the issue. You will have the following options:
- A comparable alternative selected from our available collection
- Store credit that can be used toward a future purchase
- A full refund to your original payment method
If we suggest an alternative, we will make every effort to choose an item that is similar in style, quality, and value to your original selection.
Response Window
To help us resolve the issue quickly, we ask that you respond to our message within 3 to 5 business days.
If we do not receive a response within this period, the affected order will be cancelled and fully refunded to your original payment method. Refund processing times may vary depending on your bank or payment provider, but refunds typically appear within 5 to 10 business days.
Partial Orders
If your order contains multiple products and only one item becomes unavailable, the available items will normally be shipped as planned. We will contact you separately regarding the unavailable item and provide the available options.
Our Commitment to You
We understand that customers expect the products they order to be available and ready to ship. That is why we regularly review inventory information and work closely with our suppliers to keep availability as accurate as possible.
- Inventory availability is regularly reviewed and updated
- Supplier reliability is monitored to help maintain consistent availability
- New suppliers are reviewed before their products are added to our collection
Our goal is simple: to make your shopping experience as smooth and reliable as possible. If an item unexpectedly becomes unavailable, we will communicate clearly, respond promptly, and provide a straightforward solution.
Questions
If you have any questions about an out-of-stock item or an existing order, please contact our support team at support@trevalie.com. We will be happy to assist you.