Refund policy

Refund Policy

At Trevalie, we want you to feel confident when shopping with us. We carefully select our products and take pride in providing a positive customer experience. If you are not completely satisfied with your purchase, our return and refund policy explains how we can help.

Returns Eligibility

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • All original packaging, including dust bags, tags, and accessories, must be included.
  • The item must show no signs of wear, damage, alteration, or use.

Returns that do not meet these requirements may be declined or returned to the customer.

How to Request a Return

To request a return, please contact our customer support team within 30 days of delivery. Include your order number, the reason for your return, and a clear recording or video of the package and item.

Once your return request has been reviewed and approved, we will provide instructions for sending the item back. Items returned without prior approval may not be accepted.

Refunds

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements. We will then notify you whether your refund has been approved.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable, unless the item received is faulty or incorrect.

Exchanges

At this time, Trevalie does not offer direct exchanges.

If you would like a different item, colour, or style, you can return your original purchase in accordance with this policy and place a new order.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us within 48 hours of delivery and provide clear photos or a video showing the issue.

When the issue is confirmed to be our responsibility:

  • We will cover the applicable return shipping costs.
  • You may choose between a replacement or a full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale.
  • Items returned after the 30-day return period.
  • Items showing signs of wear, damage, alteration, or use.
  • Items returned without their original packaging or accessories.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a confirmed product fault or an error on our part.

We strongly recommend using a tracked and insured shipping service when returning an item. Trevalie cannot be responsible for return packages that are lost or damaged while being shipped back to us.

Late or Missing Refunds

If your approved refund has not appeared within the stated processing period:

  1. Check with your bank or payment provider, as processing times can vary.
  2. If you still need assistance, contact our support team and we will be happy to help.

Our Commitment

At Trevalie, we aim to make our return and refund process clear, fair, and straightforward. We want you to shop with confidence while ensuring that our products are returned in their original condition.

If you have any questions about our Refund Policy, please contact us at support@trevalie.com.