Privacy policy
Privacy Policy
Last updated: August 11, 2026
Trevalie operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Trevalie is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you've read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.
Personal Information We Collect or Process
When we refer to "personal information," we mean information that identifies you or could reasonably be linked to you. It does not include information collected anonymously or that has been de-identified in a way that prevents it from being linked back to you. Depending on how you interact with the Services, where you live, and what applicable law requires, we may collect or process:
- Contact details — your name, address, billing address, shipping address, phone number, and email address.
- Financial information — credit card, debit card, and financial account numbers, payment details, transaction details, and payment confirmations.
- Account information — your username, password, security questions, and account preferences.
- Transaction information — items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your order history.
- Communications with us — anything you share when contacting our support team.
- Device information — details about your device, browser, network connection, IP address, and other identifiers.
- Usage information — how you interact with and navigate the Services.
Where This Information Comes From
- Directly from you — when you create an account, use the Services, or contact us.
- Automatically — through your device and use of cookies or similar technologies.
- From our service providers — when they collect or process data on our behalf.
- From partners or other third parties.
How We Use Your Personal Information
- To provide, personalize, and improve the Services — processing payments, fulfilling orders, remembering preferences, managing your account, arranging shipping, handling returns and exchanges, enabling reviews, and recommending products.
- For marketing and advertising — sending promotional emails, texts, or mail, and showing you relevant ads based on your activity.
- For security and fraud prevention — authenticating accounts, securing payments, and detecting fraudulent or unsafe activity. You're responsible for keeping your account credentials confidential.
- To communicate with you — providing support and maintaining our relationship with you.
- For legal reasons — complying with law, responding to legal requests, and enforcing our policies.
How We Disclose Personal Information
We may share your information with:
- Shopify and other vendors who perform services on our behalf (IT, payments, analytics, support, fulfillment, shipping).
- Business and marketing partners for advertising purposes. Shopify supports personalized advertising based on your activity across different merchants; depending on where you live, you may have the right to opt out of this.
- Third parties when you direct or consent to it (e.g., shipping partners, social login integrations).
- Our affiliates or corporate group.
- Relevant parties in connection with a business transaction (merger, sale, bankruptcy), legal compliance, or to protect our rights and the rights of our users.
Our Relationship With Shopify
The Services are hosted by Shopify, which processes personal information to help us provide and improve the Services. Your information may be transmitted to Shopify and other third parties, potentially located outside your country of residence. Shopify also provides certain enhanced features using data from your interactions with our store and other Shopify merchants. In these cases, Shopify is responsible for that processing and for responding to related rights requests. Learn more at the [Shopify Consumer Privacy Policy] or the [Shopify Privacy Portal].
Third-Party Websites and Links
Our Services may link to third-party websites. We aren't responsible for their privacy or security practices, and we encourage you to review their policies independently. A link doesn't imply our endorsement of that site or its content.
Children's Data
Our Services aren't intended for children, and we don't knowingly collect personal information from children under the age of majority in your jurisdiction. If you're a parent or guardian and believe your child has shared personal information with us, please contact us to request deletion. As of this policy's effective date, we have no actual knowledge of "selling" or "sharing" personal information belonging to individuals under 16.
Security and Retention
No security system is perfect, and we can't guarantee absolute security — please avoid sending sensitive information through unsecured channels. We retain personal information only as long as necessary to maintain your account, provide the Services, meet legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access/Know what personal information we hold about you.
- Delete personal information we maintain about you.
- Correct inaccurate information.
- Portability — receive a copy of your data or have it transferred to a third party.
- Opt out of the sale/sharing of your data or its use for targeted advertising.
- Manage communication preferences — unsubscribe from promotional emails anytime (you may still receive non-promotional, account-related emails).
If you're in the UK or EEA, you may also have the right to:
- Object to or restrict processing for certain purposes.
- Withdraw consent where we rely on it, without affecting past processing.
To exercise these rights, contact us using the details below, or visit Shopify's Privacy Policy for rights related to data Shopify processes. We won't discriminate against you for exercising your rights, and we may need to verify your identity before processing a request. Authorized agents may act on your behalf with proper proof of authorization.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority (EEA residents can find the relevant authority [here]).
International Transfers
We may transfer, store, and process your personal information outside your country of residence. For transfers out of the EEA or UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent UK safeguards, unless the destination country is deemed to provide adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted here with a revised "Last updated" date, and notice will be provided as required by law.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, reach out to us at: